STORE POLICY

Thank you for shopping with us! Here's our store policy to ensure your order is processed smoothly and efficiently.

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1. Dispatch Time: All orders are dispatched within 1-2 working days from the time of purchase. We strive to process and ship your order as quickly as possible to get your items to you in a timely manner.

2. Shipping Options: At checkout, you have the flexibility to choose your preferred shipping method. We offer a variety of shipping options to accommodate your needs. Please select the shipping option that best suits your requirements.

3. Refund Policy: We stand behind the quality of our products. However, all orders are non-refundable unless the items are damaged or defective upon receipt. If you receive damaged or defective items, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue promptly.

4. Damaged Items: If you receive damaged or defective items, please reach out to us within 48 hours of receiving your order. To expedite the process, please provide clear photos of the damaged or defective items along with your order details. Once we verify the damage, we will offer a replacement or store credit for the damaged items.

5. Returns: We understand that sometimes returns are necessary. However, returns are covered by you, the customer. If you wish to return an item for any reason other than damage or defect, please contact us for further instructions. Please note that returned items must be in their original condition and packaging.

6. Contact Us: If you have any questions or concerns regarding your order, shipping, or returns, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience is enjoyable.

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Thank you for choosing us for your shopping needs. And don't forget to tag @bobbieandcabello hair on socials!